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The Power of Process Improvement: Maximizing Efficiency and Productivity

Well - here we are. It's definitely been a journey the last few months. And I know the journey will continue. I hope you decide to take the journey with me. 

This is my very first attempt at writing an ongoing newsletter, so bear with me. I promise it will get better over time! 

In this edition, I'm going to speak to something I'm very passionate about: putting People and Processes first. So....

Let's talk business, but not just any business – small business. When it comes to solving problems and reaching strategic goals, it might be tempting to dive headfirst into the shiny world of technology. But hold up, there's a golden rule that often gets overlooked: people and processes first, tech second. Why? Well, buckle up for the ride as we unravel the importance of this game-changing approach.

First and foremost, your team is the beating heart of your business. Before you throw fancy tech solutions into the mix (like it's human nature - and my own - to do. Hey - I'm a Notion fanboy!), take a moment to understand how your people operate. What are their pain points? Where can they use a helping hand? It's like gearing up for battle – you wouldn't charge into the unknown without understanding your team's strengths and weaknesses. In the business world, your people are your greatest asset, and aligning technology with their needs is the secret sauce for success.

Now, let's talk processes. Think of them as the roadmap guiding your business journey. Before introducing new tech, evaluate and streamline your existing processes. It's about making sure you're not just slapping on a band-aid but actually addressing the root causes of your business challenges. Technology is a tool, not a miracle worker – it's most effective when integrated into a well-oiled machine of processes that are already working in harmony.

Why the emphasis on people and processes, you ask? Because technology is only as good as the foundation it stands on. It exists to enable your processes, not the other way around. You wouldn't build a skyscraper on shaky ground, right? Similarly, introducing technology without a solid base of efficient processes and a team that knows the ropes can lead to confusion, resistance, and a whole lot of wasted resources.

Moreover, involving your team in the decision-making process creates a sense of ownership. When people feel heard and valued, they're more likely to embrace change. Imagine introducing a new tech tool and having your team say, "Hey, this is pretty cool!" It's not just about avoiding resistance; it's about fostering a culture of collaboration and innovation where everyone is on board with the journey ahead.

In the grand scheme of things, it's all about balance. People and processes lay the groundwork, and technology comes in as the enabler. It's not a one-size-fits-all scenario; each business is unique. So, before you get dazzled by the tech wonders out there, take a step back, understand your people, streamline those processes, and then let technology be the superhero that swoops in to elevate your small business to new heights. Remember, it's a people-first, tech-second world – and that's the winning formula. 🚀✨

If you want to come with me on this journey, sign up for this newsletter. I'm planning on doing this about once every two weeks (give or take!). If you can't tell what I'm passionate about, maybe you weren't paying attention. 

And look me up. My website is

Until next time...


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